Quality Policy

Tri-Star has developed a Quality Management System which reflects its belief in placing high emphasis on continually improving its process and products to exceed the requirements of customers. Tri-Star continually builds a culture of continuous improvement within the organization.

We achieve this by trading with manufacturers who:

• Identify and eliminate all forms of waste that do not bring value to the customer
• Create competitive advantage for the whole operation
• Continually add value to processes and all aspects of the business
• Provide high quality products and services to fully satisfy our customer requirements
• Deliver correct, defect free products to our customers on time and within budget

Tri-Star have as part of an ongoing process to achieve these aspirations set objectives for product quality including:

• Reduction of rejected product
• Reduction in the number of customer complaints
• Increasing the level of customer satisfaction

Specific objectives and targets are established and reviewed at regular management review meetings.
Tri-Star uses training of and communication to all employees to ensure this policy is understood and implemented.
Tri-Star are fully committed to ensuring the implementation of and continual improvement of its quality management system.

Director
October 2007